The article analyzes the concept of kindness as an interactive process. Interactionism as a theoretical approach in sociology refers to the process of establishing relationships, relationships between people or social groups that are formed in the context of social interaction. It is well known that the social source of human life is manifested in communication with other people. In communication, interactions begin with touch, sensitivity, tone of voice, gestures and facial expressions, and then move on to understanding the content of speech. The article analyzes the processes of interaction and their classification based on the culture of kindness.