The study of the organization of passenger transport rail transport in the state currently consists of identifying a number of important aspects that affect the quality of service provided. The development of e-commerce in the field of rail transport and the use of modern e-commerce technologies for the order of the sale of transport tickets and format for the types of this service. The development of e-commerce promotes the growth of rail transport, has made it possible, provides passenger comfort, and improves the quality of the transportation service provided.