The purpose of the work is a system analysis of the digitalization of business processes using DigitalIQ (digital intelligence) and Process Mining, their use in the development of digital products and the benefits of digitalization of business processes aimed at users. The main result of the work is the identification of the correspondence of digital traces of processes to the model image, profile, the construction of the corresponding structural diagram, focused on the self-organization of the system and the isolation of its features, the possibilities of implementing Process Mining to modern transport systems.